New feature: Search Insights

New feature: Search Insights

Marcel Krabath

New feature: Search Insights

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Learn more about our latest feature „Search Insights“: 

Search Insights helps our customers to debug search results and product listings on category pages on thier own. This helps them to understand the technology better and saves them a lot of time. Now Findologic customers are able to see in detail why certain products are found and shown based on specific search terms or categories. (so it works for product listings in search and navigation). They can add different parameters like user groups or sort parameters to the search request to see specific search results based on those parameters. All available data that is being exported for a certain product is shown in the Search Insghts interface – this helps our customers/agencies to optimize the whole user experience by optimizing their data based on this data analysis.

Hint from our Findologic experts: Shop Owners should – as always – focus on the Top Search Queries when doing their analysis proactively

Marcel Krabath

Marcel Krabath

Marcel is Operations Manager at FINDOLOGIC. He ensures that international processes run smoothly and are continuously developed. Sitting at the centre of the company, he coordinates daily processes between the Marketing, Sales & Office Management and guarantees the success of partnerships with technology partners and ecommerce agencies. Working towards the continuous improvement of business operations, Marcel also ensures the efficient and smooth running of the business in line with business goals.

Implementing Conversational Commerce

Implementing Conversational Commerce

Implementing Conversational Commerce

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Connecting with your shoppers through interactive, personalised and dynamic experiences makes for a far more conversational and simple journey.

In-store, a shopper would simply ask an assistant a question, so not having that guidance online can make shopping isolating and frustrating.

Conversational commerce enables dialogue between a user and the online shop, and while it might not be verbal, there is certainly a back and forth feed of data that provides shoppers with all important information in real-time.

Let’s take a look at some examples of conversational commerce that are present and various stages throughout the customer journey and create an intuitive path to purchase…

Rachel King

Rachel is a Content Marketing Specialist, creating insightful materials on all things eCommerce, tech and Findologic that drive growth and awareness. Rachel has a wide understanding of the tech space, before joining Findologic, she produced content for global FinTech publications as well as working closely with industry leaders for a range of marketing initiatives.

FINDOLOGIC Welcome Huboo Their Partner Network

FINDOLOGIC Welcome Huboo Their Partner Network

FINDOLOGIC Welcome Huboo Their Partner Network

Product Discovery Platform, FINDOLOGIC and Order Fulfillment Platform, Huboo have announced their strategic partnership as they continue to build their ecosystem of best-of-breed partners. 

Establishing an ecosystem of partners who address challenges end to end enables both vendors to connect retailers with the resources they need to ensure e-commerce success. The two tech leaders will be able to:

  • Offer retailers new and innovative ways to power online customer experiences that drive sales and build long-term customer loyalty and ultimately deliver in terms of efficient and effective fulfilment operations
  • Provide retailers with an intuitive and efficient backend that allows for full control and management of product discovery and fulfilment

Findologic’s solution helps supercharge e-commerce conversions by allowing retailers to optimise every element of a user’s path to purchase. By optimising the onsite experience and deploying a range of features underwritten by A.I., retailers can streamline a shopper’s journey, improve CX and increase conversion rates. These include search, navigation, merchandising, mobile UX and personalisation.

While on-site optimisations are essential, ensuring that you’re able to meet demands and deliver on experiences until the very end of the customer journey, is critical.

Huboo are a multichannel eCommerce fulfilment provider, helping online businesses grow by taking care of all their order fulfilment needs. They offer a simple pricing model with no goods in or stock management fees, 2 months free ‘hub’ storage and a comprehensive yet easy to use dashboard from which you can see listings, stock levels, expected billing and sales across all your channels. With a network of warehouses across the UK and EU and integrations with all major platforms and marketplaces, they are ideally placed to fulfil orders quickly and accurately worldwide, for sellers of all sizes.

With the strategic alliance, the two leading tech solutions will extend their reach in the e-commerce space, make informed recommendations to clients regarding 360-degree optimisations and add value as part of a wider ecosystem of partners.

 

Rachel is a Content Marketing Specialist, creating insightful materials on all things eCommerce, tech and Findologic that drive growth and awareness. Rachel has a wide understanding of the tech space, before joining Findologic, she produced content for global FinTech publications as well as working closely with industry leaders on a range of marketing initiatives.

Video Dev News // November 2021

Video Dev News // November 2021

Video Dev News // November 2021

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Findologic Video Dev News // November 2021

Findologic’s latest development update of 2021 sees Principal Engineer, Georg Sort explain the latest innovations to our platform. Our development team are continually improving our technologies to ensure that Findologic clients have access to the best solutions on the market. 

Our most recent developments include:

Assisted Suggest API: You can find the API specification at https://service.findologic.com/ps/centralized-frontend/spec/

Data Sync: Another big topic for us recently was to improve the quality of self service around our data sync mechanism, that is the periodic or manual update of your product data at Findologic.

Import Log List: The list of data sync jobs can now be sorted and filtered with just a few clicks, for example to only see jobs that failed. Similarly filters can be applied to the date or the trigger, so whether this was a scheduled or manual data sync.

Log Archive: The import logs are now available for up to the last 30 days. Again, it’s easy to sort and filter the log lines, for example to see warnings or errors only.

Import Schedule: Another exciting feature that is currently being rolled out is a self-service configurable data sync schedule. This allows you to configure the timing and interval of the periodic data sync, whether this should happen every hour, three times a day, just once per night or whatever else might work for you. Note that the minimum interval depends on your plan. The schedule is configured based on Cron Expressions that provide maximum flexibility to fit your needs, and it also comes with a nice preview to validate the configuration.

Import Failed Notifications: Another feature that will help with your internal processes is the option to configure contacts that will be notified when the periodic data sync fails. They will receive a mail with actionable errors and helpful hints on how to solve those

 

Georg Sorst is CTO at FINDOLOGIC GmbH and was the first permanent employee of the company. He helped build both the team and the product from scratch. He gained his IT industry expertise and experience over many years with companies such as IBM as well as various start-ups. As a frequent guest and lecturer at conferences and events he ensures he remains technically up-to-date.  Georg is also a member of the Gesellschaft für Informatik.  What fascinates him about Findologic is the constant challenges posed by the e-commerce market, in particular search technologies with their rapid developments and trends.

The 3 Smartest Decisions You Can Make This Peak Season

The 3 Smartest Decisions You Can Make This Peak Season

The 3 Smartest Decisions You Can Make This Peak Season

It’s an all too familiar story. For peak season, retailers often rely on the fact that their current on-site setup will allow them to achieve a significant uplift in KPIs compared to quieter seasons. Of course, due to increased demand, this is the case, but it is certainly not a reflection of the retailer’s customer experience. This has only been reinforced during the pandemic, where many retailers have pushed on-site optimisation down their corporate agenda, as they’ve been able to excel without. 

Reliance on peak season to generate sales without having a sound on-site experience diminishes the potential to meet and exceed organisational goals. Non-existent, outdated or underperforming tech stacks or solutions directly affect sales and loyalty throughout the year, but this is only exacerbated in periods where demand spikes and the relative abandonment or conversion rates represent a huge chunk of your revenue. To caveat this, while we frequently reference investment in your tech stack as a requisite for uplift, some third-party providers may pose a threat to operations if they are not resilient to increased requests, so consider this before peak season mania to avoid any downfalls.

Products often overwhelm online shoppers. If they struggle to find a needle in a haystack – aka, their desired products, shoppers will abandon their search and your chances of conversion are ruined. In fact, during search usability testing, 19 of the world’s leading e-commerce sites’ search support was so weak that 31% of all product finding tasks ended in vain. This reinforces the requirement for retailers to prioritise search and navigation capabilities if they want to connect shoppers with relevant products.

There is a wide range of features and optimisation options that can be deployed at various touchpoints, from the very first interaction with the search bar to the refinement of a search query, mobile UX and personalisation. Here are our top 5:

1. Search and Navigation

Based on the fact that so many users can’t even find their desired products, it is a retailer’s responsibility to make their journey fail-proof. Search is at the epicentre of a shopper’s path to purchase, so it is essential that it is made as seamless as possible. There is a plethora of features and predefined logic that you can implement that optimise search and navigation, but some callouts include:

  • Comprehensive Assisted Suggest: as soon as a user interacts with your search bar, you should begin to guide shoppers. Recommendations, previewed products and query suggestions all contribute towards a streamlined path to purchase.
  • Synonyms: synonyms allow for wider search coverage. For example, if a user searches for ‘blow dryer’ rather than ‘hair dryer’, they will always be presented with the full range of results. The same goes for typos – you should automatically handle typos and show relevant results and eliminate dead ends.
  • Filter Navigation: Universal, one-size-fits-all filters are frustrating, for example, if you sell trousers you can’t just apply the same filters as you would for a pair of earrings. Configure relevant filters for products so that shoppers can refine their search more intentionally.

This list is by no means exhaustive, and it is important to analyse your pain points to determine where your resource will be best spent.

2. Mobile UX

Replicating the desktop experience on mobile is bad practice, yet again and again, retailers cram all of the same elements into a screen that is a fraction of the size. The result? A cumbersome, difficult to navigate shopping experience. By deploying mobile-specific features, retailers are able to dramatically increase mobile sales – with UK mobile sales expected to generate £79.81B in 2022, it’s all to fight for. Recommended mobile features include:

  • Everpresent filters, that are conveniently accessible as the user scrolls
  • Collapsible overlays, which maximise the screen space and remain hidden when not in use
  • Simplified assisted suggests, reducing the tension between elements such as images and text and background layers
  • Voice search for intuitive, easy use

Another mobile strategy well worth consideration is replicating the familiar interface used by Google, Instagram, Facebook and Twitter to create a more subconscious experience. By deploying this, retailers are able to:

  • Minimise discrepancies between the channels users interact with every day
  • Provide a more instinctive and unconscious path to purchase
  • Deploy instant touchpoints
  • Engage dynamic and conversational navigation based on unique user requirements

3. Merchandising

The ability to optimise product hierarchy or create campaigns that increase the visibility of a product or deal throughout the customer journey has the power to control sales on a more granular level. It isn’t just a matter of converting or not converting, but also what is converting. For example, if you have a particular product that has a high profit margin or a surplus of inventory you’d like to sell, you can display adverts at multiple touchpoints and move them up the product listings. So whether your business goal is to increase average order value or boost profit margins, you’ll be able to underpin these objectives when you leverage merchandising. The easiest way to do this is via a 360-degree campaign manager, which you can learn more about here.

Not just for Christmas

It is safe to assume that a bulk of the benefits will be seen from these optimisations during peak season, which is why it is so crucial retailers put processes in place before it is too late.

However, while these improvements will boost peak season performance, improved KPIs will not be an isolated occurrence. Positive experiences during the peak season will not only foster loyalty moving forward into quieter months, but also see a continued increase in usability and conversion and revenue.

Rachel is a Content Marketing Specialist, creating insightful materials on all things eCommerce, tech and Findologic that drive growth and awareness. Rachel has a wide understanding of the tech space, before joining Findologic, she produced content for global FinTech publications as well as working closely with industry leaders on a range of marketing initiatives.

API-Driven Technologies | Findologic

API-Driven Technologies | Findologic

API-Driven Technologies | Findologic

When you click on the service, scripts are loaded on your device, personal data is recorded and cookies are stored. The transmission takes place: as joint controllers for Google Ireland Limited. Purpose of processing: Delivery of content provided by third parties, Selection of online advertising on other platforms, which are automatically selected using real-time bidding based on user behavior and transmission and display of video content. Privacy Policy
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It can be a challenge to wrap your head around the latest industry developments and what technologies are right for your business – especially API’s. API-driven technologies seem to be a requisite for any brand looking to deliver a cutting-edge experience. Cloud-based SaaS platforms like Findologic, built on this headless architecture are facilitating many of your favourite online store’s customer experiences. It allows them to plugin to a comprehensive suite of features and delivers shoppers results in milliseconds, regardless of site traffic.

Cloud-based computing allows users access to software applications that run on shared computing resources and provides businesses with access to full-function applications. Let’s dive into why API-driven SaaS technologies are best for business.

Rachel King

Rachel is a Content Marketing Specialist, creating insightful materials on all things eCommerce, tech and Findologic that drive growth and awareness. Rachel has a wide understanding of the tech space, before joining Findologic, she produced content for global FinTech publications as well as working closely with industry leaders for a range of marketing initiatives.

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