Customer Success Story:

e-xplosion GmbH


Headquarters: Pforzheim, Germany

Traffic: 350,000 visits per month

Sector: Sporting goods

Sporting goods retailer, Shop4runners specialises in running apparel, preparing their customers for every season and every race.

"Our revenue increased by 46% and the conversion rate improved by 38%"

Damir VuckovacCEO at Shop4Runners

Sales on our Magento shop increased by 46%

Sporting goods retailer Shop4runners specialises in running apparel and gear, so their customers are well prepared for every season and every race. Their Magento shop is a hub for any fitness fan and provides a modern and user-friendly online shop.

As a strong online presence had become increasingly important on Shop4runners agenda, so to provide a truly seamless CX for their valued customers, CEO Damir Vuckovac chose to integrate with Findologic.

Findologic’s unrivalled platform

Mr Vuckovac explains: “After deciding that we needed to improve our search and navigation function, we carried out extensive research into relevant providers. After some consideration, we concluded that Findologic’s platform and support were clearly superior to their competitors. In retrospect, it was the right decision, especially when you consider how attentive the Sales and Tech teams were throughout."

The Findologic experience

Following an analysis of the website conducted by the Findologic experts, Shop4runners opted to integrate us, specifically to improve one of their biggest pain points - speed and usability on desktop and mobile devices. The integration itself required no resources or technical burden on the client's side – it was created directly with the Magento agency. “The technical effort was really very minimal on our side and integration of the tool was seamless."


"After a short period of time, we saw a notable improvement to the majority of our KPIs. The UX is clearly better and users find products much faster, especially on mobile. Our revenue increased by 46% and the conversion rate improved by 38%. Due to the success, the company decided to expand its integrations with Findologic and install the platform on their second online shop as well."

Customer Success

Following the go live, Findologic continue to offer extensive client support – in addition to the highly effective software, Findologic provide clients with expert advice and top tier service. “One of our employee’s attended Findologic’s ‘Onsite Search Expert’ course to upskill him in online search and manage our system effectively. He was extremely satisfied and learnt how to get the most out of all the features. Findologic is the perfect partner and delivers results - We have already recommended them!”

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